A report produced by four National Tenant Organisations has highlighted Gloucester City Homes Annual Report for Tenants as an example of national best practice.
The report produced by the Confederation of Cooperative Housing, The National Federation of Tenant Management Organisations, The Tenant Participation Advisory Service and Tenants and Residents of England, reviewed 259 Annual Reports produced by housing organisations in 2010. It aimed to give a tenant perspective on the annual reports and to help tenants and landlords improve their annual reports in future.
Landlords were required to produce annual reports for tenants by the Tenant Services Authority (TSA) to show how they were meeting the standards set by the TSA, along with their plans to address any areas for improvement.
GCH’s Annual Report for Tenants was one of the six highest rated reports produced by ALMOs and was highlighted for a number of areas of areas of best practice:
· Using GCH’s tenant Publications Group and Customer Forum to develop the report
· A section on equality and diversity including a reference to being the first company to gain the achieving level of the National Equality Framework and ‘clear, comprehensive and exciting information on each diversity strand’
· The inclusion of a comprehensive section on governance and viability.
Pat Scannell, Acting Chair of Gloucester City Homes Customer Forum said: “It is marvelous that Gloucester City Homes has been praised by nationally recognisied tenant organisations for their work on producing the annual report. We worked closely with GCH on the format, style and content and that is what excellent tenant engagement is about.”
You can see the whole report by following this link – http://www.gloscityhomes.co.uk/News/NewsArchive/GCHpraisedforAnnualReporttoTenants.aspx
